Shipping Notice
SHIPPING NOTICE - We will update this page as new information is available.
Due to COVID-19, our shipping carriers have significantly been impacted and are experiencing significant delays. Our regular 3-7 business day deliveries can take up to 2-4 weeks. Due to the nature of our products being large and heavy, it requires additional manual handling at sorting facilities that are overburdened. This is not an isolated issue, the massive influx of online orders has inconvenienced many businesses and customers, and limited trailer capacities put into place by our shipping carriers.
We genuinely want your merchandise to be delivered AS SOON AS POSSIBLE, and we are using alternative carriers where possible to keep our products heading your way.
We have received a lot of calls, messages, and complaints that a “shipping label has not been created”. We want to clear that up… We are printing ALL the shipping labels for the orders we receive each day and placing them on the items you purchased. The delay in movement is due to the capacity limits carriers have put in place, allowing us only to ship limited products per day. The majority of the orders are sitting on our docks or they could be already at the carriers yard waiting to be unloaded and scanned. Once unloaded, you will see movement on the label.
If you would like to cancel your order, we understand this is a frustrating time. If you can wait for your merchandise, we thank you and greatly appreciate your patience.
Please call 800-723-0316 to reach our Customer Service Team.
MEDIA
**FedEx Ground service delays in various parts of the U.S. Due to a significant surge in volume and other impacts of COVID-19, FedEx Ground is currently experiencing delays in various parts of the U.S. We are committed to providing service to the best of our ability and offer our sincerest apologies for any inconvenience caused by these delays.**
https://www.fedex.com/content/dam/fedex/ca-canada/MVP/downloads/COVID-19_Service_Impact_Jul_29.pdf
For two Mondays in a row, FedEx told San Bernardino, California-based Pacific Mountain Logistics it would not make scheduled Ground pickups until Thursday, Chief Executive B.J. Patterson said.