This is the third Blissful Nights adjustable bed frame we’ve purchased, and we’ve never had issue with any of them. They are pretty much ready to go out of the box, work perfectly, and you absolutely can’t beat the price for the value of product. Customer service is also top notch. I had called in to make this most recent purchase, as I had a question about different model, and the representative (a real person) was incredibly helpful. I highly recommend!